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Delivery and Returns

Delivery

We aim to dispatch orders within 1-2 working days of receipt. Orders will be shipped using Royal Mail 1st Class standard delivery or a courier company, depending on size. For deliveries outside of mainland UK please use the ‘contact us’ page with your details for advice on delivery prices and timescales.

Delivery Charges

Order value up to £50 – £4.95
Order value between £50 & £150 – £6.95
Order value over £150 – free of charge

Returns

Unwanted Items

We want you to love our products as much as we do but we understand that every now and then you may need to return an item to us for a refund or to exchange it. You must notify us within 14 days of receiving your order if you wish to return an item to us and items must be returned within 14 days thereafter, along with proof of purchase (receipt, confirmation email or order no. will all do). Any item you wish to return must be in its original packaging, unused and in the same condition as it was sold. Any items not meeting these requirements will be sent back to you and your return not accepted. We do not offer refunds for items bought in one of our retail stores. Refunds will be issued via the original payment method. Please allow up to 14 days for the refund to appear in your account. We do not offer free of charge returns for unwanted items.

Faulty or Damaged Items

We believe our quality is second to none. Items are thoroughly inspected before shipping so we can ensure they arrive in perfect condition. We’re so confident of this, we offer a six-month quality guarantee* – that even applies to items purchased during the sale. As long as you have proof of purchase (receipt, confirmation email or order no. will all do), then we will repair or replace the item. If a repair or replacement isn’t possible then we will offer you a full refund. * The only exceptions to our six-month guarantee are: For purchases made from one of our retail stores and returns of goods that have been altered, which will not be accepted. (We do keep an eye on returns within this timeframe. If customers are found to be abusing the generosity of our six month returns guarantee, we reserve the right to refuse further returns from them).

Returns address:

Agnus & Co
1 Church Street
Helmsley
North Yorkshire
YO62 5AD

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